Contact us + 372 6352 477 EU (818) 293-2132  USA info@digitalsputnik.com

TROUBLESHOOT

All problems are solved here


GENERAL

General questions concerning the products, shipping, ect.


GENERAL

How long does the Voyager battery last?

The Voyager’s built-in battery will last 2 hours and 30 mins on white color and 6 hours on full primary colors all at full intensity. 

How fast does the Voyager charge?

It can be charged fully in 90 minutes. Voyagers can be used while charging.

Can I put my voyager underwater?

Yes! Voyagers can go as deep as 10m (33ft). This makes it super versatile & durable for harsh weather conditions  

What is the password to connect to a voyager?

The default password is ‘dsputnik’  

Can the Voyagers be used with DMX control?

Yes, they can. Voyagers accept two DMX modes: RGBT and ITSH.  DMX packets can be sent via sACN or ArtNet.

How many lamps the Voyager application can control?

1 app can control all of your lights. We have tested over 100 voyagers within one project. 1 app to rule them all :)

What's included in the Voyager box?

Voyager Light Tube, DS Voyager Mount, Voyager mount spigot, 19.5V AC/DC Converter, Power Cable, quick manual.

What is the "shelf mode"?

Shelf mode means factory reset mode. In shelf mode, your Voyager is completely switched off and doesn’t drain the battery. Do it if preparing it for storage or travel.

Can I control my DS light heads individually?

Yes! DS fixtures are like "LEGO" bricks- you put each piece together and create a large fixture or control them separately. That means full control!

Do I need to purchase extra software to control my DS products?

No, the DS Voyager app and DS DMX app are free to download. No hidden costs! Download them here

Can I still purchase a product if it's not in the online store?

Yes! If you crave for something taken off the store, please contact us at info@digitalsputnik.com and we will make your wishes come true!

How do I attach the spigot on the tripod?

Take it off the original position and screw it on the tripod. Check the video  here 

What is video mapping?

It is a simple way of addding effect on your lights with no programming skills required! check more on the page here

Is the diffuser in the voyager waterproof as well?

Yes! Just take it out after the shoot and dry it. Looks new again! You can also change it to any other gels you would like.

How much does the shipping cost?

Shipping is free for all orders over 500.

TROUBLESHOOT

Why does my new voyager not respond when i try to turn it on?

We send out Voyagers in shelf mode, which means they will have full battery once they arrive to your doorstep. Connect it to the power cable and hold the power button for more than 3 seconds until the 1st LED turns green.  

While connecting, voyagers ask for a password. what is it?

The default password for all Voyagers is "dsputnik"  

Why is the Voyager Smartlight losing battery without active use?

Voyager is ready to work in seconds, so it is waiting for you to use it whenever. That drains it's battery, so, if you decide to travel or not use them for a while, we suggest putting them to shelf mode. Turn your Voyager on. hold both power and status buttons simultaneously for more than 10 seconds.  You should not be able to see any led indications on the voyager after it is done.

Why is the app trying to update the voyagers firmware?

We work to make our lights and our software better each day. That is why there are software updates available from time to time. Once you add lamps to updated software, they will need to update lamps too for smooth control.

What do the LED colors indicate on the Voyager?

1st LED: Power Mode 
Green: Voyager is ON and fully booted. 
Blue: Voyager is booting (takes about 40 seconds). 
Red: Voyager is OFF. 
Yellow: Voyager is charging/StandBy. 
No Light: Voyager is complete OFF due to battery being dead or in SHELF MODE 
3rd LED: WiFi Mode
Yellow: Access Point or Master (default mode). Unit is creating its own WiFi network, and can be connected to a remote device. 
Red: Unit is a client and cannot automatically find a network to connect to or has connection problems. 
Green: Unit is a Client and is connected to a network. 
Blue: Router. The SSID (Network name) has been given an _M at the end (i.e. DS026XXXXXXXXXX_M). Other Voyager fixtures set to Client will connect automatically to this fixture.

How can i control more than one voyager?

You need to either create one light as a router and others as clients, our connect all to an external router 
Tutorial for Router/client    Tutorial for External router

Why is the Voyager Smartlight losing battery without active use?

Voyager is ready to work in seconds, so it is waiting for you to use it whenever. That drains it's battery, so, if you decide to travel or not use them for a while, we suggest putting them to shelf mode. Turn your Voyager on. hold both power and status buttons simultaneously for more than 10 seconds.  You should not be able to see any led indications on the voyager after it is done.

Are there any gel presets in ds dmx app?
Press & hold onto the saturation button and it will open a list of gel presets.

Can i use voyager & ds1 in one app?

The first option is to set Voyager to DMX mode and add it to the DS DMX APP Voyager to DS DMX APP tutorial 
The second option is to control them both through Madmapper MadMapper tutorial

Where can i download voyager controller/ ds dmx app?

You can download them here

The lights are not responding even if they are showing as "connected"

Check if you have used the global dimmer and if it is up 100%. This might be the reason all lights are not responding. 

I have a video I want to add to the app but it doesn't show up as an option.

The Voyager app accepts only  MP4 format.

Still can not find the answer you have been looking for?

Ask us anything



Our journey of bringing the prototype to Dune cinematographer Greig Fraser in Germany.